FAQs
Frequently Asked Questions (FAQ)
Welcome to our FAQ section. We strive to provide you with the best customer experience. If you have any questions not covered here, please feel free to contact us at the5madmonks@gmail.com.
Q: Do you offer Cash on Delivery (COD)?
A: No, we currently do not offer Cash on Delivery. All orders must be prepaid through our secure payment options.
Q: How long will it take for my items to arrive?
A: Orders are processed and shipped within 10-12 business days after they are placed. Once shipped, delivery typically takes 3-6 days via Delhivery Express.
Q: Is shipping really free?
A: Yes, we offer free shipping on all orders within India.
Q: How can I track my order?
A: Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or through Delhivery's tracking portal.
Q: Do you provide a refund or return if I have an issue with the product?
A: Yes, we have a 7-day return and exchange policy. If you encounter any issues such as size mismatch or a damaged product, please contact us within 7 days of delivery. Refer to our Returns and Refund Policy for more details.
Q: How can I contact customer support?
A: You can reach us by emailing the5madmonks@gmail.com. Please include your order number and a detailed description of your inquiry. We aim to respond within 2-3 business days.
Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, UPI, Net Banking, and other secure payment methods. All transactions are processed securely.
Q: Is my personal information secure?
A: Yes, we take your privacy and security seriously. All transactions are encrypted, and your personal information is protected according to our Privacy Policy.
Q: Can I cancel my order?
A: No, you can not cancel your order.
Q: Will I receive a confirmation when I place my order?
A: Yes, you will receive an order confirmation email shortly after placing your order. If you do not receive it within 12 hours, please check your spam folder or contact us.
Q: How long will it take to receive a tracking number?
A: You will receive a tracking number once your order has been processed and shipped, typically within 10-12 business days after placing your order.
Q: Do you ship internationally?
A: No, we currently ship only within India.
Q: What should I do if I receive a damaged or incorrect item?
A: Please contact us immediately at the5madmonks@gmail.com with your order number, a photo of the item, and a description of the issue. We will resolve the problem promptly, either by replacing the item or offering a refund as per our policy.
Q: Can I change my shipping address after placing an order?
A: If your order has not been processed yet, we may be able to update your shipping address. Please contact us as soon as possible at the5madmonks@gmail.com. Once the order is processed, we cannot change the address.
Q: Do you offer exchanges for different sizes or colors?
A: Yes, we offer exchanges for size mismatches or damaged products, subject to availability. Please initiate the exchange within 7 days of delivery by contacting us. No colour exchanges request will be tolerated.
Q: How do I return a product?
A: To initiate a return, email us at the5madmonks@gmail.com with your order number, proof of purchase, and reason for return. We will arrange for Delhivery to pick up the item from your address. Refer to our Returns and Refund Policy for more details.
Q: Do you offer gift wrapping or special packaging?
A: Currently, we do not offer gift wrapping services.
Q: What if the item I want is out of stock?
A: If an item is out of stock, please check back later or contact us for estimated restock dates.
Q: Do you have physical stores?
A: No, we operate exclusively online.
Q: Can I return or exchange sale items?
A: Sale items are final sale and cannot be returned or exchanged unless they are defective or damaged upon arrival.
Q: How do I know what size to order?
A: Please refer to our Size Chart available on the product page to choose the correct size. If you're unsure, feel free to contact us for assistance.
Q: How do I subscribe or unsubscribe from your newsletter?
A: You can subscribe by entering your email address in the subscription box on our website. To unsubscribe, click the "Unsubscribe" link at the bottom of any newsletter email.
Q: Is there a warranty on your products?
A: We stand by the quality of our products. If you experience any issues, please contact us, and we will assist you as per our policies.
Q: How do I apply a promotional code or discount?
A: You can enter your promotional code at checkout. Only one promotional code can be applied per order.
Q: Are there any hidden charges?
A: No, there are no hidden charges. The price you see at checkout is the final amount you pay.
Q: Do you offer bulk or corporate discounts?
A: For bulk or corporate orders, please contact us at the5madmonks@gmail.com to discuss potential discounts.
Q: What is your policy on lost or delayed packages?
A: If your package is delayed or lost, please contact us. We will work with Delhivery Express to locate your package and keep you informed throughout the process.
Q: How can I provide feedback about my experience?
A: We welcome your feedback! Please email us at the5madmonks@gmail.com with your comments or suggestions.
Q: Do you have a referral program?
A: Currently, we do not have a referral program. Please stay tuned for future updates.
Q: What are your customer service hours?
A: Our customer service team is available Monday to Friday, from 10 AM to 6 PM IST. We aim to respond to all inquiries within 2-3 business days.
If you have any other questions, please do not hesitate to contact us at the5madmonks@gmail.com. We are here to help!
Thank you for choosing 5 Mad Monks. We appreciate your business and look forward to serving you.